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Support – Testimonials

SupportPlussubscribers love our customer care team, just take their word for it....


"Best customer support I’ve ever experienced and definitely exceeded my overall expectations. Reliable customer support is typically not as easily accessible. Doug was extremely quick and thorough in replying to my questions. I appreciate that his answers were not copied and pasted from a manual but instead catered precisely to my questions. I can tell that he is knowledgeable. Thank you again."
Christine Huynh – Lighting Design Assistant – December 22, 2016

"Doug’s assistance was insightful and hugely elucidating. His expertise is dazzling, and his assistance is the type of service that makes AGi a world class software, promotes enormous good-will, and engenders customer loyalty. People like Doug are an asset to your organization."
Paul Chepolis – chepolis.com, June 21, 2016

"If you are concerned for your career, I do have one bit of advice to keep you safe and well paid in the LED industry , buy this software and learn to model light.. all lighting companies will hire you instantly .. link is below

http://www.agi32.com/

I have cc’d a contact at the company that can help you with a free trial and any questions.. This company will help you learn forever, they are the best of the three lighting programs out there, and the best service as well."

Matthew Deren – SimplyLEDs, LLC, September 18, 2015

"Absolutely brilliant service and help, as always. AGI32 and the people who are in its employ are most definitely the absolute benchmark when referring to product, growth and service. Wouldnt want to use any other software ever, period. Thanks"
Retief Coetzer – BEKA (pty) Ltd., August 31, 2015

"I’m understanding why you have the reputation you do within our industry. You guys are very, very good at what you do."
Larry Harris – Value Lighting Inc., August 3, 2015

"I have always got a friendly response whenever I have contacted support @ AGi32. Always ready to assist with solutions to the questions I have had. Great people, great product great customer support."
Vinod Hukerikar – Beghelli Canada Inc., April 28, 2015

"Best support-desk response I’ve ever had from any company! Fully explained the problem I was having, and then explained the solution. Well done!"
Mark S. Blacklin – CGRS, February 16, 2015

"I have found that AGI (in my opinion) is the BEST LIGHTING DESIGN PROGRAM ON THE MARKET! I also do on request design in Relux and in Dialux as well as Ulysse 3 which is an exterior and road lighting module but if I have a choice I do the design in AGI32 because of the fact that I can do design much faster in AGI32 than in any other program."
Christo Kapp – BEKA Schréder, March 19, 2014

"Your performance was flawless...as usual. Your tech support people are as good as it gets."
Jim Coleman – DLED Solutions Inc., November 22, 2013

"Beyond belief help! Ralph is not only excellent with the program, he is a great person and very patient. Thank you. By the way, the same goes for the staff who handled my calls."
Virgilio Alvarez – VE Alvarez & Partners, LLC, September 23, 2013

"Hey been doing this for 13 years and every day I learn something new and the support is what gets me going in the right direction!"
Tim Amiero – Envision Lighting Systems, LLC, February 7, 2013

"I was surprised at how fast the response was, and how perfect the instructions to fix the issue were. Exceptional support, thank you very much."
Stephen Arnason, EIT – Stantec, February 7, 2013

"I have never been disappointed when contacting LAI customer care"
Cathi J. Cox – Texas Lighting Sales, Inc., June 12, 2012

"As always, you Lighting Analysts have been nothing short of exceptional with your customer service and support. It is a pleasure to use your software every day, and to know I can rely on your assistance. Magnifico!"
Michael Woznicki – Lumecon LLC, March 29, 2011

"Doug was very patient in getting our system working and answered my many questions in terms that I could understand. He explained the tutorials and directed me to them. Because of this, we are extending our service contract. Thank you!"
Mac Watson – Scott Watson Associates, December 2, 2010

"I have worked with Ralph on several issues...both system and user errors. I have always felt he is very professional and has a way to make you feel ok about asking novice questions. Please give him my thanks and appreciation."
Josh Schaller M.A. – Philips HADCO, June 22, 2010

"Doug and Ralph were awesome. I was up against the wall to give answers on a daylighting study, and after talking with them, I had the confidence to help my architect make the deceision that they needed to keep moving forward with the project. I was very appreciative."
Kelly Waterman, LEED AP – NAC Engineering, June 22, 2010

"No matter how big or small the problem, AGi32’s customer care team is always willing and exceptionally capable of helping to resolve it."
Jared M. Theiss – J S Nolan + Associates Lighting Design, LLC, June 21, 2010

"I want you to know how impressed I am with the professional manner in which Renae Bradley handled questions regarding licensing and activating AGI32. I thought it would have taken a few calls or waiting, but she was able to do it in one call. I deal with quite a few technical support companies, and have to say that Renae was among the better ones. She was very professional, efficient, and gave the impression of genuine caring for customer/client issues.

Thank you for your outstanding service."

Gurdeep Birdi – Network Support, National Yards, City of Vancouver, December 9, 2009

"Ralph got on the phone quickly and knew what my problem was immediately. He explained the procedure in an easy to understand format. Thus I was able to continue my day with the problem solved. I wish more companies had the service that you provide."
Steve Heinlein – SESCO Lighting, Inc., October 21, 2009

"Great help, fast, efficient, and some extra tools!"
Colleen Pastore – Lightolier, September 8, 2009

"AGi's customer support, as always, is second to none!"
Jared Theiss – JS Nolan + Associates Lighting Design, LLC, August 19, 2009

"I appreciate the quick reponse! It is rare these days to get "real" support for such a wide spread product. Thank you"
Eric Loos – DLR Group, August 19, 2009

"I have interacted with AGi for almost 20 years and have yet to have a negative experience! I wish all businesses could be this positive!"
William Burt – Zumtobel, July 9, 2009)

"I appreciated the timeliness of the response, the detailed explanation as to what the problem was, how to prevent it in the future as well as provided me with a working version of my own drawing Excellent!"
Melissa Franson – Circle Design Group, Inc., May 18, 2009)

"GREAT SERVICE, went above and beyond to explain the product and make sure I was comfortable with the new information. Thanks Doug for the help."
Andrew Wiley – Haddad Engineering, March 10, 2009)

"Doug did a great job responding to some of the technical issues I was having. He was very proactive and was able to resolve my issue within a few minutes conversation. Thanks."
Jim Highland – DRMP (Dryer, Riddle, Mills, & Precourt), March 6, 2009

"I appreciate the time Ralph took to explain things to me...then again I have come to appreciate the outstanding response that I have always received"
(Mike Langsdorf – MB Widerman and Associates, Inc., February 25, 2009)

"Honestly, you guys are always golden whenever I call, nice, funny, polite, and always solving my problems. It's much appreciated!"
(Mark Schmulen – Essential Light Design Studio, February 16, 2009)

"Wow, Doug immediately responded and went directly to the issue. He even answered my question as to what happened and why. I am back up and working in less time than it takes to refresh my coffee!"
(Melody Higgins – Wells Keown Associates, January 16, 2009

 


"Fixed my problem in a minute!"

"Always good support for AGi!"

"Love the Product! Great tech support!"

"Ralph saved the day!"

"Prompt response! Great help."

"First rate on the case!"

"Still #1 in Service!"

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