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Support Policy

Lighting Analysts is extremely proud of our 30 years of service to the lighting industry and will make every effort to provide you with expert and personal assistance. However, as you might imagine, there are times when it becomes impossible to support past products due to changes in operating environments and program functionality. The following tables provide guidelines as to the level of technical support you may expect given product and version.

Support Level Description
Fully supported
We will make every effort to assist you with problems within our control. SupportPlussubscribers have telephone access and first response email support. All others are provided standard email assistance.
Limited
Installation keys are provided. Assistance is limited to known issues with established work-arounds. Photometric or design assistance is not provided. We are unable to provide assistance for system level issues.
Unavailable
We are unable to provide assistance on any level.
Program Title Version Support Level
AGi32 18
AGi32 16, 17
AGi32 2.2 – 2.3, 14, 15
AGi32 1.0 – 2.1
AGI-Light All
Photometric Toolbox 1.9
Photometric Toolbox 1.7 – 1.8
Photometric Toolbox 1.5 – 1.6
Photometric Toolbox 16 All
PocketAGI All
AGI-DOS All
INSIGHT All
ISOPOINT All
POINT and all modules All
Program Title Version Supported OS
AGi32 15, 16, 17, 18 Win 7, 8, 8.1 and 10
AGi32 14 Win XP, Vista, 7, 8 and 8.1
AGi32 2.35 – 2.36 Win XP, Vista, 7, 8 and 8.1
AGi32 2.1 – 2.34 Win XP, Vista, and 7
AGi32 < 2.1 Win XP
     
Photometric Toolbox 1.9 Win 7, 8, 8.1 and 10
Photometric Toolbox 1.87 Win XP, Vista, 7, 8 and 8.1
Photometric Toolbox < 1.87 Win XP, Vista, and 7
Notice: Windows 8 with older software versions  
Condition Issue
Virtualization Virtualization and non-standard operating environments such as Citrix, VMware, Apple (Boot Camp, Parallels, Fusion) can present real and sometimes insurmountable challenges. Support is severely limited.
Network connections Please understand we cannot troubleshoot Network connection issues. Individual networks can be quite different and we have no way to model users’ specific configurations.
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