What do our users say?
"
Very quick turnaround on installation issue-I really appreciate it! You folks do a wonderful job."
"
Always a great experience talking with the support staff."
"
Ralph was very courteous and helpful. You have an awesome support staff."
"
Great guy, awesome explanation very helpful! Give him a raise!"
"Doug is the man!"
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Need immediate help when in a crunch?
How about free access to all product enhancements? Our annual maintenance
plan, SupportPlus, is available as a separate purchase! SupportPlus offers the following valuable
benefits:
- SupportPlus covers AGi32 and Photometric Toolbox (with the release of Photometric Toolbox 1.7)
- Free upgrades (major and minor) for one year
- Automatic availability of all major program upgrades electronically within one year of your purchase date.
- Download minor program updates anytime through the automatic updater in AGi32 for any program generation
- Telephone access to knowledgeable technical
support personnel who are experienced in lighting solutions as well as AGi32
(8 AM to 5 PM Mountain Time)
- Unlimited Email, support; email to help@agi32.com
- Email notification
when ALL program updates are available
- Web support: FAQs, Message board
- Email newsletter
See the E-store for SupportPlus renewal prices.
Users not subscribing to SupportPlus
receive:
- Download minor program updates from the Internet or through the automatic updater in AGi32 for the program generation owned
- Free Email support from within AGi32 (Help menu, On the Web – Submit Support Report command)
- Notification of major
upgrade availibility and price
- Notification of minor updates within owned program generation.
- Web support: FAQs, Message board
- Email newsletter
- Per incidence telephone support: Non-subscribing users can purchase telephone support on a per incidence basis. Visit our E-Store for details.
Looking for technical support for AGi32? Click
here.
Looking for technical support for Photometric Toolbox? Click
here.
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