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Booth #3211
SupportPlus

SupportPlus Pricing

What do our users say?

"Very quick turnaround on installation issue-I really appreciate it! You folks do a wonderful job."

"Always a great experience talking with the support staff."

"Ralph was very courteous and helpful. You have an awesome support staff."

"Great guy, awesome explanation very helpful! Give him a raise!"

"Doug is the man!"

SupportPlus is our annual maintenance plan for the AGi32 software. It is optional, but highly recommended for all users planning to stay current with the latest developments in the lighting industry and subsequent related enhancements to AGi32. With a SupportPlus subscription, renewed annually, you will have free access to all program releases to ensure you are always using the latest technology.

SupportPlus benefits include:

  • SupportPlus covers AGi32 and Photometric Toolbox (*)
  • Free upgrades (major and minor) for one year
    • Automatic availability of all major program upgrades electronically within one year of your purchase date.
    • Download minor program updates anytime through the automatic updater in AGi32 for any program generation
  • Telephone access to knowledgeable technical support personnel who are experienced in lighting solutions as well as AGi32 (8 AM to 5 PM Mountain Time)
  • Unlimited Priority Email, support; email to help@agi32.com
  • Electronic notification when ALL program updates are available
  • Web support: Knowledgebase
  • Email newsletter

* Photometric Toolbox license must be current at the time of SupportPlus purchase


Renewal Policy

  • Paper notices are sent via first class mail 60 days prior to renewal date. If your company payment cycle is 90 days, you should initiate action on this notice
  • Email notices are sent to Primary and Secondary contacts in your account (verify with us if you do not know) 30 days prior to renewal date
  • A grace period of 30 days past the renewal date is provided for late payments. Telephone support and upgrade eligibility expire on your renewal date. After the grace period, the SupportPlus plan can be renewed, but with a late fee of $100 for license #1 and $50/license for licenses 2-n. Your expiration date will be changed to one year from your payment date.
  • As an option, telephone support can be purchased separately. A new SupportPlus term will be included when you purchase and Upgrade to a later version in the future.

Users not subscribing to SupportPlus receive:

  • Download minor program updates from the Internet or through the automatic updater in AGi32 for the program generation owned
  • Free Email support from within AGi32 (Help menu, On the Web – Submit Support Ticket command)
  • Electronic notification of major upgrade availibility and price
  • Electronic notification of minor updates within owned program generation.
  • Web support: Knowledgebase
  • Email newsletter
  • Per incidence telephone support: Non-subscribing users can purchase telephone support on a per incidence basis. Visit our E–Store for details.

 

Looking for technical support for AGi32? Click here.

Looking for technical support for Photometric Toolbox? Click here.

 

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