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Support

Our Promise

We will bend over backwards to help you under almost any circumstances. However, all users must realize that there is a point where software products become unsupportable. For more information about our Support Policy please see our Support Policy page.

Get Answers Now

  • Installation and Activation
  • Support Plus - SupportPlus is an annual maintenance plan that provides customers with unlimited telephone support as well as free upgrades for a period of one year from the date of purchase.
  • Knowledgebase - Our knowledgebase is the best way to find answers for common issues. The knowledgebase contains information on bug fixes and known problems, as well as tips on performance and modeling.
  • Known Issues - view a list of known issues in the current release of the indicated product along with a workaround (if there is one) and the status of the issue.
  • AGi32 Help System - This is an online version of the program’s internal Help System. Over 700 pages of printed documentation rolled into hyperlinked HTML Help.
  • AGi32 Readme (includes Bug Fixes/Enhancements for maintenance releases) - This is an online version of the AGi32 Readme file.
  • Photometric Toolbox Help System - This is an online version of the program’s internal Help System.
  • Submit a Support Ticket - If you have a problem with our software, the support request is an easy way to request assistance. The handy online form ensures we receive all the necessary information to best assist you.
  • Customer Login - You can enter your username along with a password to sign in. If you don’t remember your username, enter an email address in the username field and we will locate all accounts that reference that email address.

    If we’ve created a username for you, most likely it will be made up of a portion of your email address (not including the @ sign and the domain) and your LAI number. For example, if your email address was ’john@doe.com’ and your LAI User Number was ’LAI99999’, then your new user name and password would be:

            Username: john-LAI99999
            Password: john@doe.com

    The first time you log in, the website may request that you change your password if it resembles an email address.

    If you did not previously have an account with us, then you may create a new account using the Create Account button located on this page.        Continue
  • Contact Us - Can we assist you with additional questions or purchases? This section provides contact information as well as briefs on our staff members.

Outside North America

  • Front line technical support is available in your time zone (or close by). Please contact your local reseller.
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